Welcome
Renewed Factors of Success, Where Service Exceeds Expectations!
Every single day we endeavour to provide excellent customer service because we believe it is simply what we should do. Exceptional service can be the differentiator, the selling point, and our promise. Exceptional service is our passion, commitment, and core belief; it is what and who we are and we are proud to have you with us during this journey.
Against the backdrop of our relentlessly rat-race world where even the most sincere interaction can appear transactional, we would like to remind you that behind every single encounter with our company lies a creative impulse: our commitment to your satisfaction. From an inquiry to a long-term business relationship, we are there for you.
Because today’s customers are sophisticated shoppers, looking for more than a product, or even a service, we have decided it’s our mission to be with you, to read your mind, listen to what you are saying, and provide elements of surprise, delight, and results that will delight you.
Great service isn’t just about solving problems. It’s about trust, relationships, and lasting impressions that transcend the transaction and remain over time. It’s about every interaction becoming a chance for delight, inspiration, and leveling up the human experience.
About Us
Expertise you can count on!
Building upon 17 years of innovative experience, Renewed Factors of Success redefines the significance of consultancy to craft customized interventions that magnify the impact and enduring value for clients and communities.
Now that’s something to celebrate!
Our Services
Customer Experience Assessment
Customized Strategy Development
Employee Training and Development
Implementing Feedback Systems
Communication Channel Optimization
Loyalty Program Creation
Community Engagement Initiatives
Secret Shopping Services
Continuous Improvement
Our Packages
Retail Industry Package
Customer Experience Assessment
Employee Training Workshop (up to 10 employees)
Mystery Shopping Evaluation (5 visits)
Customized Loyalty Program Development
Quarterly Performance Review and Strategy Adjustment
Hospitality Industry Package
Customer Experience Assessment
Frontline Staff Training Program (up to 20 employees)
Mystery Dining Evaluation (10 visits)
Online Reputation Management Setup
Social Media Engagement Strategy Development
Our Packages
Service Industry Package (e.g., Hair Salons, Spas)
Customer Journey Mapping and Experience Assessment
Staff Training and Soft Skills Development (up to 15 employees)
Mystery Client Visits (8 visits)
Online Booking System Setup and Optimization
Loyalty Program Setup and Implementation
Restaurant Industry Package
Dine-in and Takeaway Customer Experience Assessment
Kitchen & Front-of-House Staff Training (up to 25 employees)
Mystery Dining Evaluation (12 visits)
Online Reservation System Setup and Optimization
Food Delivery Service Integration
Simone Holmes, Owner & Founder
Engineering Visionary with a Customer-Centric Edge
Blending 17+ years of innovation with unparalleled customer service expertise. Committed to shaping a future of seamless technology and human interaction.
Why Choose Us?
Experienced team of customer service experts
Tailored solutions to fit your unique business needs
Proven track record of helping businesses succeed
Commitment to your business's long-term success
Don't let poor customer service hold your business back. Contact us today to schedule a consultation and discover how we can help you elevate your customer service experience and drive business growth.
Get in Touch
4134 Vintage Park Blvd Ste A-624 Houston, TX 77070
info@renewedfactors.com
832-732-0141
